Last updated: 2 September 2026
How delivery works
Every order is hand-delivered directly to your door. We'll keep you updated on your delivery by WhatsApp, phone, or email.
Where we deliver
We currently deliver Sydney-wide, to a fixed list of serviceable postcodes covering roughly a 35km radius of Westmead NSW 2145. You can check whether your postcode is covered on our homepage before ordering. If your address falls outside this area, we're not yet able to accept your order. We're working on expanding coverage over time.
We don't offer interstate or international delivery at this stage.
Delivery days
Deliveries run Monday to Saturday.
Delivery fee
- Free delivery on orders of $79 AUD or more
- A delivery fee applies to orders under $79 AUD
From time to time we run special offers, including promotional free-delivery thresholds different from the amount above. Where a special offer applies to your order, its terms take precedence over the standard threshold for that period.
Order confirmation and delivery timing
Once you place an order, we'll confirm it with you within 24 hours. We deliver on a daily 2pm cutoff:
- Orders placed before 2pm are delivered the next day
- Orders placed after 2pm are delivered the day after that
As we don't deliver on Sundays, a delivery date that would otherwise fall on a Sunday moves to the following Monday:
| Order placed on | Delivered by, if before 2pm | Delivered by, if after 2pm |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Saturday |
| Friday | Saturday | Monday |
| Saturday | Monday | Tuesday |
| Sunday | Monday | Tuesday |
If something's wrong with your delivery
If your delivery is late, an item arrives damaged, or something else isn't right, please contact us as soon as possible via WhatsApp or email (details below) and we'll sort it out directly with you.
Delivery address
Please make sure the delivery address and contact number you give us at checkout are accurate and that someone is available to receive the order. We're not able to guarantee redelivery if a delivery attempt is missed due to an incorrect address or no one being available.
Delays outside our control
Occasionally, delivery may be delayed by things outside our control, such as weather, road conditions, or supply availability. We'll let you know as soon as we're aware of any delay affecting your order.
Questions about delivery
Get in touch via email at support@pantry2door.com.au or message us on WhatsApp.